Privacy Policy

Galleys Inns LLP is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private. We are committed to ensuring that your personal information is protected.


Our Privacy Policy

Galleys Inns LLP understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Galleys Inns LLP is and how it handles your personal information generally as well as when you use our website.


The type of personal information we collect and hold

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally, Galleys Inns LLP does not collect sensitive information about you such as details of your race, political beliefs, religion or health. We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Galleys Inns LLP you book on and the type of product or service you choose.
If we are not able to collect personal information about you we may not be able to provide you with the services or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.
We will generally ask for the following types of personal information:

  • name, address, email and contact details
  • date of birth
  • gender and/or
  • PAN/Adhaar Card number

Depending on the product or service you choose, you may also be asked other types of personal information such as:
  • insurance- travel
  • Passport number
  • Credit card details


Ways we collect your personal information

We collect your personal information:

  • via the internet, including websites and social media
  • in person to person contact
  • Through subscription and entry forms
  • Booking forms and requests for further information
  • Emails, response devices


Cookies

Our websites rely on "cookies" to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.

Cookies generally allow our websites you are browsing to interact more efficiently with your device. Galleys Inns LLP uses cookies to collect and use information for a range of purposes, including; to maintain and improve the operation of our websites; track user preferences and product requirements to customise our websites and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.


Use of your personal information

We collect your personal information for the primary purpose of providing travel related services, including:

  1. to make bookings with travel service providers, such as airlines, hotels and tours, on your behalf
  2. to fulfil administrative functions associated with your purchase order, such as billing
  3. to correspond with you in relation to the travel services you have requested
  4. to provide you with promotional and marketing materials that may be of interest to you
  5. using the IP address of visitors to our website to help diagnose problems with our server, to administer our website and for statistical purposes.
We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose unless you agree otherwise or the use and disclosure is permitted under the Privacy Act.


Disclosure of personal information

Your personal information may be disclosed to third parties in the following circumstances:

  • as required or authorised by law, such as where unlawful activity has been engaged in, or is suspected of being engaged in, as required by law enforcement officials or agencies and
  • to travel service providers, such as travel wholesalers, tour operators, airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested.
When we book travel arrangements for you and collect your personal information we act as agent on behalf of travel service providers, such as airlines, tour companies, travel insurance providers and hotels who are responsible for providing your services.
The personal information that we need to disclose to third party travel suppliers to provide you with the travel services you request may include sensitive information.


Parties to whom we disclose and collect your personal information

As detailed in "Ways we collect your personal information" section there are a range of people and organisations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to Galleys Inns LLP or third parties. The particular party will depend on which company or brand in Galleys Inns LLP you do business with and what product or service you receive.

Some examples of the parties to whom we may disclose your personal information to and collect personal information from are:

  • other companies within the Galleys Inns LLP and other trading divisions or departments within the same company
  • customer, product, business or strategic research and development organisations
  • a third party with whom we have contracted to provide travel services, administrative or other business services – for example:
    1. information technology providers
    2. marketing agencies and other marketing service providers
    3. travel providers whose product you are travelling on
    4. print/mail/digital service providers
    5. imaging and document management services
  • data warehouses
  • social media and other virtual communities and networks where people create, share or exchange information
  • publicly available sources of information
  • clubs, associations, member loyalty or rewards program providers and other industry relevant organisations
  • any other organisation or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organiser).


Security of your personal information

We hold your personal information in:

  • computer systems
  • electronic databases
  • digital records
  • telephone recordings
  • in hard copy or paper files.
These storage mechanisms may be managed in a number of ways. They may be managed or administered internally by a company in Galleys Inns or they could be managed by a third-party storage provider with whom Galleys Inns LLP has a contractual relationship and be either managed locally and/or overseas.

We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:
  1. limiting physical access to our premises
  2. restricting electronic and physical access to personal information we hold
  3. having in place stand-by systems and information backups to deal with major business interruptions
  4. maintaining technology security products
  5. requiring any third party providers to have acceptable security measures to keep your personal information secure

We maintain industry standard technology and procedures in respect of our information management and provision of online services. Galleys Inns LLP has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings. Galleys Inns LLP’s systems and information technology infrastructure are regularly audited both by internal and external experts.

E-mail transmissions to Galleys Inns LLP, are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means. Galleys Inns LLP does however employ strong encryption techniques and the use of firewalls similar to financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to Galleys Inns LLP using one of our online forms then the Galleys Inns LLP employs that encryption technology. Once Galleys Inns LLP has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.

Galleys Inns LLP trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorised persons with user identifiers, passwords or other access codes to control access to your personal information.


Non-customers

You may not be a customer of ours but you may interact with our company. We will collect, use and disclose your personal information in accordance with this Privacy Policy and any Privacy Statement you may receive when you interact with us. Please see our Online Terms found on our transactional websites for more information about interacting with us via the Internet.


Contact Details

If you have any questions or comments about this privacy policy or about how we handle Personal Information about you please contact Galleys Inns LLP by calling +91-7303373827 or by email to info@galleysinns.com


Changes to this privacy policy

Galleys Inns LLP has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.